Dinesh from Macadamian accepts the ALS Ice Bucket Challenge!

Dinesh from Macadamian accepts the ALS Ice Bucket Challenge!

Dinesh from Macadamian accepts the ALS Ice Bucket Challenge!

Join the cause and donate! http://www.alsa.org/fight-als/ice-bucket-challenge.html The ALS #icebucketchallenge has made its way to Macadamian! Thanks Peter van der Zouwe for the nomination. We nominate: - Fred Boulanger, CEO at Macadamian - Lorraine Chapman, Director of Healthcare User Experience at Macadamian - Jamie Schneiderman, CEO at ClearFit You have 24 hours!

By Vocalcom

5 Tips for Employee Engagement in the Contact Center

Contact center agents are on the front lines of customer service, serving as brand experts and customers’ trusted human connection to a company all at once. Given the demanding rhythm of contact centers, agents run the risk of feeling overwhelmed or burned out. Customer service aside, many companies across various industries are nowadays embracing an employee engagement approach, finding ways...
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