Dinesh from Macadamian accepts the ALS Ice Bucket Challenge!

Dinesh from Macadamian accepts the ALS Ice Bucket Challenge!

Dinesh from Macadamian accepts the ALS Ice Bucket Challenge!

Join the cause and donate! http://www.alsa.org/fight-als/ice-bucket-challenge.html The ALS #icebucketchallenge has made its way to Macadamian! Thanks Peter van der Zouwe for the nomination. We nominate: - Fred Boulanger, CEO at Macadamian - Lorraine Chapman, Director of Healthcare User Experience at Macadamian - Jamie Schneiderman, CEO at ClearFit You have 24 hours!

By Vocalcom

Why a Cloud Contact Center Is No Longer Just a Perk

Years ago, the cloud was either a myth or an advanced, new perk for call center managers looking to get a leg up on the competition. In 2008, the adoption rate of cloud-based contact center solutions was a mere 2.2 percent; however, by 2011, that figure more than doubled to 5.9 percent, and by the end of 2015, it’s expected...
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