Discover How Salesforce Uses Analytics Cloud to Drive Business Strategy

Discover How Salesforce Uses Analytics Cloud to Drive Business Strategy

Discover How Salesforce Uses Analytics Cloud to Drive Business Strategy

What insights do you need to make the right decisions? Are you confident in the quality of your insights? Join us for a sneak peek at how the Salesforce Enterprise Strategy Group uses the Wave Analytics Platform plus data from Data.com to manage key metrics, and course-correct against plan.

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Social Media: A Core Business Element for Contact Center Success

Customer experience management is critical to a company’s success. A large part of this involves tailoring service programs to incorporate channels of communication based on individual customer’s preferences. One such channel is social media – and it’s becoming increasingly popular. In a recent survey commissioned by market research firm Aberdeen Group on trends impacting contact center services, it was found...
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