Disrupting Education with SNHU

Disrupting Education with SNHU

Disrupting Education with SNHU

Honored as one of Fast Company’s “World’s Most Innovative Companies,” the College for America (CfA) at Southern New Hampshire University chose to build their business on the Salesforce1 Platform. CfA is a new competency-based college (no credits, courses, classes, or grades) that offers degrees based on what students can do with what they know. The low-cost of the program has challenged the team to automate, integrate, and create efficient workflows. Tune in to learn how CfA took on these challenges and used Salesforce to introduce new processes across the entire student lifecycle.

By Vocalcom

Great Power and Great Responsibility: Social Media as a Call Center Solution

There’s a universal feeling of frustration in being told to “Please hold” until an important question can be answered. In today’s social media-driven market, we have been conditioned to want answers immediately. Luckily, that immediacy can be found when virtual call centers utilize the power of online services such as Facebook or Twitter to increase customer satisfaction. Recent data shows...
View Full Article