Disrupting Education with SNHU

Disrupting Education with SNHU

Disrupting Education with SNHU

Honored as one of Fast Company’s “World’s Most Innovative Companies,” the College for America (CfA) at Southern New Hampshire University chose to build their business on the Salesforce1 Platform. CfA is a new competency-based college (no credits, courses, classes, or grades) that offers degrees based on what students can do with what they know. The low-cost of the program has challenged the team to automate, integrate, and create efficient workflows. Tune in to learn how CfA took on these challenges and used Salesforce to introduce new processes across the entire student lifecycle.

By Vocalcom

The Complexity of the Contact Center Customer Ecosystem

When it comes to customer service, getting it “right” feels like the easiest thing in the world. Just ask the customer what they want, surely. The problem with this approach, though, is that customers often have varying needs and priorities depending on their circumstances. Furthermore, customers have preferences in how they engage with contact center agents. While the emergence of...
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