Don't miss the 2015 Microsoft Dynamics Technical Conference!

Don't miss the 2015 Microsoft Dynamics Technical Conference!

Don't miss the 2015 Microsoft Dynamics Technical Conference!

Hear from Jujhar Singh, General Manager of Program Management for Microsoft Dynamics CRM and related products about why you should be a part of Microsoft Dynamics Technical Conference on February 2-4, 2015. For more information, or to register for the event, visit - http://www.microsoft.com/en-us/dynamics/techconference/.

By Vocalcom

Software-as-a-Service Becoming a Top Customer Service Technology

Among the many call center solutions made available today, Software-as-a-Service (SaaS) is rising as one of today’s most popular, especially for delivering premium customer service. In fact, according to a recent whitepaper released by Forrester Research, nearly 70 percent of organizations are either currently using SaaS solutions for “horizontal business processes,” such as customer relationship management (CRM), or are preparing...
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