Driving Agent Productivity in Contact Centers

Driving Agent Productivity in Contact Centers

Driving Agent Productivity in Contact Centers

Experience the future today with the new Salesforce Console for Service and the next-generation case feed, SLAs, Macros, Live Agent, and Omni Channel. Join us to see live production examples of customer applications built using the Service Cloud. You'll learn how to present all of the critical customer information front and center for your agents, providing unique context for each activity, with minimal clicks.

By Vocalcom

How the Cloud Can Change Your Summer

As another summer season begins to draw to a close, everyone seems to be praying for warm sunny days to make the most of the remaining weeks. But if you’re part of a call center that’s committed to customer service, it may be in your best interest to keep the weather a little cloudier – by implementing cloud-based software in...
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