Driving Agent Productivity in Contact Centers

Driving Agent Productivity in Contact Centers

Driving Agent Productivity in Contact Centers

Experience the future today with the new Salesforce Console for Service and the next-generation case feed, SLAs, Macros, Live Agent, and Omni Channel. Join us to see live production examples of customer applications built using the Service Cloud. You'll learn how to present all of the critical customer information front and center for your agents, providing unique context for each activity, with minimal clicks.

By Vocalcom

Top 3 Best Practices for Effective Call Quality Monitoring

Contact center agents bear the great responsibility of managing customer service issues on a steady basis. One of the best ways for contact center managers to ensure that agents are providing the best service possible is to monitor the quality of their interactions with customers, yet some contact centers do not take a thorough approach for determining best practices. So...
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