Driving Agent Productivity in Contact Centers

Driving Agent Productivity in Contact Centers

Driving Agent Productivity in Contact Centers

Experience the future today with the new Salesforce Console for Service and the next-generation case feed, SLAs, Macros, Live Agent, and Omni Channel. Join us to see live production examples of customer applications built using the Service Cloud. You'll learn how to present all of the critical customer information front and center for your agents, providing unique context for each activity, with minimal clicks.

By Vocalcom

What Drives Your Contact Center Engagement?

Wouldn’t it be nice if your business could reach out to customers anywhere, anytime and on any device? Due to growing social media and cutting edge technology, this is now very much possible. The Drive is just one of many call center solutions powered by Vocalcom that drives (no pun intended) our promise of delivering exceptional customer service. In a...
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