Driving Agent Productivity in Contact Centers

Driving Agent Productivity in Contact Centers

Driving Agent Productivity in Contact Centers

Experience the future today with the new Salesforce Console for Service and the next-generation case feed, SLAs, Macros, Live Agent, and Omni Channel. Join us to see live production examples of customer applications built using the Service Cloud. You'll learn how to present all of the critical customer information front and center for your agents, providing unique context for each activity, with minimal clicks.

By Vocalcom

5 Ways to Deliver Optimum Omnichannel Customer Service

Many brands nowadays embrace a multichannel approach to customer engagement. However, merely being present on multiple channels does not ensure great customer experiences, as some channels are often not optimized for meaningful content or lack the consistent agent support customers look for. In this regard, the distinction between multichannel and omnichannel is significant: omnichannel customer service stands for true, consistent...
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