Driving Customer & Partner Communities Success

Driving Customer & Partner Communities Success

Driving Customer & Partner Communities Success

In this session, you will learn how to leverage Community Cloud to drive customer and/or partner engagement and business growth. We will cover best practices for design and implementation which are key to communities success, plus top use cases.

By Vocalcom

Teaching Compassion to Achieve Satisfactory Call Resolution

There’s nothing that calms an upset customer more than genuine compassion. For instance, “I’m so sorry that happened to you” or “I apologize, let me take care of that for you” can oftentimes be the remedy to a fuming person on the other end of the line. Call center reps must have a thick skin because they deal with rejection...
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