Driving Customer & Partner Communities Success

Driving Customer & Partner Communities Success

Driving Customer & Partner Communities Success

In this session, you will learn how to leverage Community Cloud to drive customer and/or partner engagement and business growth. We will cover best practices for design and implementation which are key to communities success, plus top use cases.

By Vocalcom

7 Mistakes to Avoid With Call Scripts

With our modern need for quick and efficient customer service, call scripts are essential tools for contact center agents. They can enrich customer service interactions and help them progress faster by offering agents detailed answers and communication tips to better satisfy customers. However, as service cases vary in nature and customers continue to seek a human touch, agents must remain...
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