Earth Hour 2014

Earth Hour 2014

Earth Hour 2014

Earth Hour is a global environmental movement organized by WWF. Every year, Teleperformance’s team gathers in support of the cause, joining the rest of the world in an initiative to save our planet. 2015 will be no different, and we count on each of you to share and make this video viral to show that together we can change climate change.

By Vocalcom

Mobility in the Virtual Call Center

The bottom-line is unquestionably important for any call center hoping to gain new customers and retain those that they already have. So, what can call center managers do to strengthen that bottom line? Simply put, know the difference between ease of experience and satisfaction, which often comes down to the experience customers have when they reach the call center. With...
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