eGain Knowledge Stories - Agents and the Knowledge Base

eGain Knowledge Stories - Agents and the Knowledge Base

eGain Knowledge Stories - Agents and the Knowledge Base

Linda Yeardley shares some stories from the field about knowledge management. In this video Linda discusses convincing agents to use the knowledge base.

By Vocalcom

The Future of the Cloud

Over the past several years, cloud computing has grown from a concept familiar mostly to the tech-savvy crowd to one of the hottest terms discussed throughout the business world.  Projections indicate that by 2016, cloud computing will grow to become a $19.5B market, representing the bulk of new IT spending. Many businesses are moving towards the cloud contact center model,...
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