eGain Knowledge Stories - Agents and the Knowledge Base

eGain Knowledge Stories - Agents and the Knowledge Base

eGain Knowledge Stories - Agents and the Knowledge Base

Linda Yeardley shares some stories from the field about knowledge management. In this video Linda discusses convincing agents to use the knowledge base.

By Vocalcom

3 Ways Predictive Dialers Drive Sales Acceleration

In today’s increasingly competitive marketplace, companies are constantly challenged to find the best means to attract new customers and maintain the loyalty of their current ones. A major focus for corporations is sales acceleration, or the process of increasing the speed, and also the efficiency and consistency, of the sales process. Whereas business in the past was heavily conducted as...
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