eGain Knowledge Stories - Knowledge and Training Times

eGain Knowledge Stories - Knowledge and Training Times

eGain Knowledge Stories - Knowledge and Training Times

Linda Yeardley shares some stories from the field about knowledge management. In this video Linda discusses a very quick onboarding and training process.

By Vocalcom

New Research Reveals the Growing Role of Cloud Analytics for Gaining Customer Insight

Many call center managers and leaders are well aware of the benefits and competitive advantages afforded by predictive technology, including predictive analytics and dialers. But now, new research is showing that taking this technology to the cloud – such as cloud predictive analytics or a hosted predictive dialer – will yield even better results, especially when it comes to gaining...
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