eGain Knowledge Stories - Knowledge and Training Times

eGain Knowledge Stories - Knowledge and Training Times

eGain Knowledge Stories - Knowledge and Training Times

Linda Yeardley shares some stories from the field about knowledge management. In this video Linda discusses a very quick onboarding and training process.

By Vocalcom

There's Only One Way to Knock Down Lengthy Call Center Wait Times

One of the more useful aspects of the troubled roll-out from the Affordable Care Act is that its rocky start has required organizations nationwide to re-assess their existing call center solutions and determine what they need to do in order to ensure that issues are addressed as efficiently as possible.   For MNsure, Minnesota’s new health insurance exchange, calls have...
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