eGain Knowledge Stories - Unexpected Benefits of Knowledge

eGain Knowledge Stories - Unexpected Benefits of Knowledge

eGain Knowledge Stories - Unexpected Benefits of Knowledge

Linda Yeardley shares some stories from the field about knowledge management. In this video Linda discusses an unexpected benefit..

By Vocalcom

Engaging the Customer With Video Customer Support

With the abundance of different channels used nowadays for customer engagement, contact centers are challenged to keep up with the preferences and demands of their customers. While social media and live chat have gained popularity in recent years, research shows compelling facts about the best ways people learn and retain information: through visual, not just verbal, means. More than ever,...
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