eGain Minute - Knowledge Management Done Right

eGain Minute - Knowledge Management Done Right

eGain Minute - Knowledge Management Done Right

From eGain World 2015 in London. Ashu Roy (CEO, eGain) talks about the benefits of KM done right.

By Vocalcom

The Power of Live Chat for Online Customer Service

In this modern age of quick, convenient, on-the-go communication, customer service is constantly adapting to new consumer needs. With the steady rise in smartphone use and growing sophistication of omnichannel business practices, live chat is proving to be a winning channel in the domain of customer service. Also known as webchat, live chat may be implemented as text, audio, or...
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