eGain Minute - Knowledge Management Done Right

eGain Minute - Knowledge Management Done Right

eGain Minute - Knowledge Management Done Right

From eGain World 2015 in London. Ashu Roy (CEO, eGain) talks about the benefits of KM done right.

By Vocalcom

The Perks of a CRM Dialer - Enhanced Agent Productivity

In any call center, enhancing agent productivity is always top of mind. One step to take toward reaching this goal involves the implementation of a CRM dialer. For every product, though, there are many different models to choose from, and it’s important that the chosen product and model gives your agents access to multiple dialing modes. Let’s take a look...
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