eGain Minute - Knowledge Management Done Right

eGain Minute - Knowledge Management Done Right

eGain Minute - Knowledge Management Done Right

From eGain World 2015 in London. Ashu Roy (CEO, eGain) talks about the benefits of KM done right.

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Getting a Firm Grasp on Customer Retention

As the manager of a cloud-based contact center, we understand the volume of your concern over customer service. Of course, we also know the role customer retention plays in solving this equation. After all, effectively measuring and analyzing customer retention can prove to be one of most valuable ways that an enterprise can spend its time. In the simplest terms,...
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