EiR Marla Malcolm Beck, co founder and CEO, Bluemercury

EiR Marla Malcolm Beck, co founder and CEO, Bluemercury

EiR Marla Malcolm Beck, co founder and CEO, Bluemercury

Entrepreneur-in-Residence Marla Malcolm Beck has built Bluemercury into a leading luxury cosmetics brand through an innovative clicks and bricks business model.

By Vocalcom

Customer Service Reps Are No Longer at the Bottom of the Food Chain

Today’s call center solutions have taken agents and heightened them to levels of personalized support that could not be obtained without the addition of technology. However, the technology and its features are only as powerful and capable as the people who are utilizing them. This means that managers must seek out and hire agents who are as tech-savvy as they...
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