EiR Rudina Seseri, partner, Fairhaven Capital

EiR Rudina Seseri, partner, Fairhaven Capital

EiR Rudina Seseri, partner, Fairhaven Capital

Entrepreneur-in-Residence Rudina Seseri is a venture capitalist who invests in startups and works with founder and executive teams.

By Vocalcom

Handling the Evolving Customer Service Lifecycle

As we all know, there are multiple stages of delivering customer service and satisfaction. For anyone in the call center industry utilizing a virtual solution, it’s imperative for employees to understand the unique phases associated with the customer service lifestyle to provide the best service possible. These stages include: ·         Awareness: When a customer becomes aware of a need or...
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