Email Templates and Mass Email

Email Templates and Mass Email

Email Templates and Mass Email

Whether you email your customers, employees, vendors, or other business contacts, we've got two exciting features for you. Save time by creating standardized email templates, and have them ready to go when you need them. And with mass email, you can email a group of customers from Insightly, without having to export email addresses and switch to an email application. After viewing this video, log in and take them for a spin!

By Vocalcom

Mastering the Art of Routing for Contact Center Success

When it comes to certain factors that could make or break your call center, routing should be one of the first to come to mind. Routing within the call center is a huge part of what makes a customer’s call center experience productive and efficient. If calls don’t go through to the right agent, your customer won’t stay on the...
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