Embracing the Cloud for Growth at Wells Fargo

Embracing the Cloud for Growth at Wells Fargo

Embracing the Cloud for Growth at Wells Fargo

Wells Fargo and Accenture discuss how they worked together to develop and implement a cloud framework with Salesforce1, while addressing complex security issues such as a data protection, regulatory compliance, and data residency.

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5 Ways to Drive Productivity in the Contact Center

A contact center can be an intense working environment, as agents and managers alike juggle numerous tasks at a rapid pace while striving to perform at their best. With the frequent consideration of such metrics as average handling time and first contact resolution rates, agents may feel particularly stressed and lose their productivity when their time and energy are not...
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