Embracing the Cloud for Growth at Wells Fargo

Embracing the Cloud for Growth at Wells Fargo

Embracing the Cloud for Growth at Wells Fargo

Wells Fargo and Accenture discuss how they worked together to develop and implement a cloud framework with Salesforce1, while addressing complex security issues such as a data protection, regulatory compliance, and data residency.

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Top 10 Customer Engagement Trends for 2016 - Part 2

As described in our previous blog post, contact centers are set to experience shifts in customer engagement strategy in 2016. Here are the remaining five trends to follow in the new year. Big data. With big data analytics, companies are able to analyze a mix of complex data sets from various sources to gain critical insights into customer behavior. This...
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