Episode 10: Platform, Salesforce1, & Community Cloud at Dreamforce

Episode 10: Platform, Salesforce1, & Community Cloud at Dreamforce

Episode 10: Platform, Salesforce1, & Community Cloud at Dreamforce

Jump into Platform, Salesforce1, and Communities, and see how you can do a deeper dive at Dreamforce. Guests: Scott Holden, VP, Platform Marketing Michael Peachey, Sr. Director, Solutions Marketing Michael Stone, SVP Marketing, Chatter Dan Reid, Director of Product Management, DocuSign Host: Julie Liegl, Dreamforce Conference Chair with Marissa Kraines, Sr. Manager, Strategic Events

By Vocalcom

Three Ways Social Media is Displacing E-mail for Customer Service

There’s a lot to consider in today’s modern call center world. Between cloud, hosted and virtual call center technology, it can be hard to distinguish which solutions (and service strategies) are best for your business. If you’ve been considering either social media or e-mail, it might benefit you to take a closer look at the details of a recent Forrester...
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