Episode 12: Dreamforce Campus Highlights

Episode 12: Dreamforce Campus Highlights

Episode 12: Dreamforce Campus Highlights

Get the most out of your Dreamforce experience. Learn all the ins and outs of the campus from Community and Industries zones to the Customer Company Showcase. Guests: Michael Peachey, Sr. Director, Solutions Marketing, salesforce.com Karin Flores, Sr. Director, Strategic Events, salesforce.com Maria Pergolino, VP Marketing, Apttus Adam Seligman, VP, Developer Relations, salesforce.com Host: Julie Liegl, Dreamforce Conference Chair, salesforce.com with Marissa Kraines, Sr. Manager, Strategic Events, salesforce.com

By Vocalcom

Customer Service Reps Are No Longer at the Bottom of the Food Chain

Today’s call center solutions have taken agents and heightened them to levels of personalized support that could not be obtained without the addition of technology. However, the technology and its features are only as powerful and capable as the people who are utilizing them. This means that managers must seek out and hire agents who are as tech-savvy as they...
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