Episode 13: Get Ready!

Episode 13: Get Ready!

Episode 13: Get Ready!

Concerned about getting around Dreamforce and San Francisco? Get advice from the Dreamforce crew—who also happen to be locals. Guests: Scott Owens, Product Management Director, Events Application, salesforce.com Stacey Kashubeck, Director, Strategic Events, salesforce.com Clayton Miller, Strategic Events, salesforce.com Host: Julie Liegl, Dreamforce Conference Chair, salesforce.com with Marissa Kraines, Sr. Manager, Strategic Events, salesforce.com

By Vocalcom

The Emergence of the Social Call Center

Picture this: your call agent thinks that a customer is offering his or her complete, undivided attention. In reality, however, the customer is only partially listening. That’s because he or she is on Facebook and Twitter, sending a text message, checking out your company on LinkedIn and sending e-mail – all while trying to grab a bite to eat before...
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