Episode 13: Get Ready!

Episode 13: Get Ready!

Episode 13: Get Ready!

Concerned about getting around Dreamforce and San Francisco? Get advice from the Dreamforce crew—who also happen to be locals. Guests: Scott Owens, Product Management Director, Events Application, salesforce.com Stacey Kashubeck, Director, Strategic Events, salesforce.com Clayton Miller, Strategic Events, salesforce.com Host: Julie Liegl, Dreamforce Conference Chair, salesforce.com with Marissa Kraines, Sr. Manager, Strategic Events, salesforce.com

By Vocalcom

The Social Media Battle Rages On - Call Centers, Customer Service and More

While many call centers are still working to fully integrate Facebook and Twitter into to their multi-channel service options, social media avenues only continue to widen and strengthen. Just a few of the up-and-coming applications and networks to keep an eye on are Snapchat, WhatsApp, Line, Tumblr, Instagram, Pinterest, Kakao and Reddit.   While a service like Snapchat – in...
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