Episode 14: Social Dreamforce

Episode 14: Social Dreamforce

Episode 14: Social Dreamforce

Get the social scoop on Dreamforce—from social media to partner parties to the best places to eat in San Francisco with all of your new friends.

By Vocalcom

5 Ways to Optimize Self-Service Practices

At one time, self-service meant forcing customers to perform tasks on their own without the information and support they needed. From banking to booking reservations, people were easily frustrated by complex processes and a lack of reliable human assistance. Today, savvy companies offer self-service as a means of empowering customers to help themselves with confidence and minimal effort. A global...
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