Eric Paley, venture capitalist, managing partner at the Founder Collective

Eric Paley, venture capitalist, managing partner at the Founder Collective

Eric Paley, venture capitalist, managing partner at the Founder Collective

Paley, MBA 2003, is a member of the team of entrepreneurs that founded the early-stage venture fund. Previously, he was the co-founder and CEO of Brontes Technologies which was acquired by 3M.

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6 Golden Rules For Customer Feedback Surveys

Customer feedback is always vital to improving service, but how should it be collected? Social media platforms typically offer a wealth of comments companies should heed, as do voice calls when customers explain their concerns or satisfaction with a brand. Still, taking an organized approach by sending customer feedback surveys is highly efficient when brands are looking to improve targeted...
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