E*Trade - high tech, high touch, and multi-channel

E*Trade - high tech, high touch, and multi-channel

E*Trade - high tech, high touch, and multi-channel

E*Trade's vision is to reimagine how investing works. With a customer base that is high tech, high touch, and multi-channel, E*Trade relies on Salesforce to help them provide a much more personalized experience that fits into each unique customer's world.

By Vocalcom

5 Ways to Stimulate Customers with Video

Social media and live chat have transformed customer service in recent years for a compelling reason: they often use visual components. Isn't a tweet or Facebook post more compelling with a photo attached? Or better yet, a video? A report from Zabisco found that 90% of information transmitted to the brain is visual and is processed at a rate that...
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