European Call Centre & Customer Service Awards 2014 highlights

European Call Centre & Customer Service Awards 2014 highlights

European Call Centre & Customer Service Awards 2014 highlights

The upper echelon of European customer service was determined at the European Call Centre & Customer Service Awards ceremony held in June at Old Billingsgate in London. As always, the ceremony was a glamorous affair as the customer service industry turned out in force for this prestigious gathering and comedian Kevin Bridges acting as compare

By Vocalcom

5 Key Words for Driving Great Mobile Customer Experiences

Most brands these days recognize the growing importance of mobile customer experience. According to Smart Insights, 80% of Internet users own a smartphone. And when it comes to mobile customer experience, a poor one can be costly to a company: CMS Report found that 57% of mobile users claim that they won’t recommend a business with a poorly designed mobile...
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