European Call Centre & Customer Service Awards 2014 highlights

European Call Centre & Customer Service Awards 2014 highlights

European Call Centre & Customer Service Awards 2014 highlights

The upper echelon of European customer service was determined at the European Call Centre & Customer Service Awards ceremony held in June at Old Billingsgate in London. As always, the ceremony was a glamorous affair as the customer service industry turned out in force for this prestigious gathering and comedian Kevin Bridges acting as compare

By Vocalcom

Three Issues the Right Telemarketing Software Can Quickly Fix

You may have heard the whispers. You may have encountered frustrated peers. You may have seen the unfortunate adverse affects of poor telemarketing technology and business strategies. The bad news about this is that it is more commonplace than we think. The good news, however, is that not all telemarketing businesses follow in these ill-advised footsteps. Telemarketing remains one of today’s...
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