European Call Centre & Customer Service Awards 2014 highlights

European Call Centre & Customer Service Awards 2014 highlights

European Call Centre & Customer Service Awards 2014 highlights

The upper echelon of European customer service was determined at the European Call Centre & Customer Service Awards ceremony held in June at Old Billingsgate in London. As always, the ceremony was a glamorous affair as the customer service industry turned out in force for this prestigious gathering and comedian Kevin Bridges acting as compare

By Vocalcom

5 Ways Mobile Customer Engagement Drives Brand Success

Modern times have paved the way for modern conveniences, not least of which is mobile use. As consumers continue to rely on smartphones for everything from checking mail to making purchases, companies are set to boost sales and deliver excellent service with clever mobile customer engagement. Here are five ways mobile customer engagement can fuel brand success. It saves customers...
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