European Call Centre & Customer Service Awards promotional video

European Call Centre & Customer Service Awards promotional video

European Call Centre & Customer Service Awards promotional video

The upper echelon of European customer service was determined at the European Call Centre & Customer Service Awards ceremony held in June at Old Billingsgate in London. As always, the ceremony was a glamorous affair as the customer service industry turned out in force for this prestigious gathering and comedian Kevin Bridges acting as compare

By Vocalcom

How Agents Can Prepare to Best Serve Customers

There is nothing better than the feeling of entering a restaurant without knowing what you want and having a waiter walk you through the entire meal. Even when you are unsure of what you want, a great waiter will help you arrive at your decision. For call centers, this is the type of approach that is necessary to best serve...
View Full Article