Exclusive Resorts Success by Salesforce Strategic Projects

Exclusive Resorts Success by Salesforce Strategic Projects

Exclusive Resorts Success by Salesforce Strategic Projects

Exclusive Resorts is the world's foremost private club for luxury vacations. They combine stunning luxury villas in the best destinations, customized "bucket list" journeys, VIP members-only events, immersive cultural experiences and access to elite private clubs into a single, seamless membership. Exclusive Resorts was looking to strategically improve its customer experience through an application for their Ambassadors, Concierges, and Members, and worked with the Mobile & Emerging Technologies and Customer Experience Design teams to built a state-of-the-art custom responsive community allowing Members and Concierges to interact with each other to manage various aspects of the reservation. The Strategic Projects practices, including the Mobile & Emerging Technologies and Customer Experience Design teams delivered beyond their expectations with a fully branded, responsive solution built on the Salesforce Platform.

By Vocalcom

The Nature of the Multi-Channel Challenge

Multi-channel customer service is explosive right now. In fact, it was one of the biggest trends identified at this month’s Call Center Week 2013, a highly anticipated industry event held in Las Vegas, Nev. from June 13-14. As a pioneer of the evolved, digital, cloud contact center, Vocalcom is always interested in learning more about the state of multi-channel customer...
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