Extending a Fiori-Like App: Purchase Order Approval

Extending a Fiori-Like App: Purchase Order Approval

Extending a Fiori-Like App: Purchase Order Approval

In this demo, Marc Anderegg shows us how to extend a Fiori-Like Application.

By Vocalcom

5 Steps for Improving First Contact Resolution

When customers reach out to contact center agents for support, they are looking for quick and efficient answers. While agents normally strive to deliver the best service possible with first contact resolution, or FCR, there are a number of methods and behaviors extending beyond an agent's interaction with a customer that can improve the overall experience for agents and customers...
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