FedEx Delivers a Better Customer Service Experience via Analytics

FedEx Delivers a Better Customer Service Experience via Analytics

FedEx Delivers a Better Customer Service Experience via Analytics

In this 30-minute webcast by 1to1 Media, Larry Midyett, manager, customer service quality assurance at FedEx, discusses how FedEx is using customer analytics tools to learn more about its customers and to strengthen the customer service experience.

By Vocalcom

Getting to Rediscover Vocalcom

Those of you who regularly keep up with our “Trends Blog” most likely have a deep knowledge of the types of call center solutions we offer and are familiar with Vocalcom’s core competencies. But we want to set aside some time for any of you who are new to this page. We want to whole-heartedly welcome you and invite you...
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