FedEx Delivers a Better Customer Service Experience via Analytics

FedEx Delivers a Better Customer Service Experience via Analytics

FedEx Delivers a Better Customer Service Experience via Analytics

In this 30-minute webcast by 1to1 Media, Larry Midyett, manager, customer service quality assurance at FedEx, discusses how FedEx is using customer analytics tools to learn more about its customers and to strengthen the customer service experience.

By Vocalcom

6 Golden Rules For Customer Feedback Surveys

Customer feedback is always vital to improving service, but how should it be collected? Social media platforms typically offer a wealth of comments companies should heed, as do voice calls when customers explain their concerns or satisfaction with a brand. Still, taking an organized approach by sending customer feedback surveys is highly efficient when brands are looking to improve targeted...
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