FIELD1: Communication, Voice & Self-Awareness

FIELD1: Communication, Voice & Self-Awareness

FIELD1: Communication, Voice & Self-Awareness

Through a series of interactive workshops, first-year students explore and practice interpersonal skills essential to effective leadership.

By Vocalcom

That 'Unsuccessful' Customer Call Is More Important Than You Think

Every call center leader knows that not every client interaction is going to work out exactly as planned. Unfortunately, these interactions have been shown to even end in frustration and a negative experience on both the customer and the employee’s end (paying a quick visit to YouTube and listening to a sampling of nightmarish examples will prove this true). While...
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