Find Your Pot of Gold with Marketing Metrics that Matter

Find Your Pot of Gold with Marketing Metrics that Matter

Find Your Pot of Gold with Marketing Metrics that Matter

In the marketing world, the goals may keep going up – but not always the budgets. In this webinar, Heidi Bullock and Megan Niedenthal cover how to effectively use marketing analytics to make sure you’re putting all your “gold” in the right place. They discuss: -A framework on how to narrow in on the right metrics -Analyze your programs to determine the best allocation of budget -Forecast results and revenue for the upcoming month, quarter, and year

By Vocalcom

Part 2 - Top Areas of Improvement for Call Center Intraday Management

When call center managers were asked about what needed the most improvement in their call centers, they mentioned four areas. The first two – intraday staffing and queue management –were discussed in part one of this series. Now, let’s move on to the last two challenges faced: Real-time monitoring and alerts and intraday task management. The Challenge: Real-time monitoring and...
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