Focused, collaborative, professional: Microsoft Dynamics CRM Online

Focused, collaborative, professional: Microsoft Dynamics CRM Online

Focused, collaborative, professional: Microsoft Dynamics CRM Online

Microsoft account managers and sellers aim to be focused and professional when approaching customer engagements. They do this while collaborating with peers and account teams. In a fast, clear, convenient way, Microsoft Dynamics CRM Online enables users to connect and share like a network. To read the full Customer Story, visit https://customers.microsoft.com/Pages/CustomerStory.aspx?recid=18035. Learn more about Microsoft Dynamics CRM Online - http://www.microsoft.com/en-us/Dynamics/crm-service.aspx

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Delivering an Optimized Customer Experience with IVR

As discussed in our last blog post, IVR offers a host of benefits to both companies and customers alike. Companies may greatly reduce costs, increase sales, and maximize the efficiency of contact center agents, while customers save time and gain trust in a brand through an efficient customer service experience. However, simply implementing an IVR system is not enough for...
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