Folder Level Tracking in CRM Online 2015 Update 1

Folder Level Tracking in CRM Online 2015 Update 1

Folder Level Tracking in CRM Online 2015 Update 1

Tracking email activities is key to successful customer engagement, from sales to service. In this video, Jason Hui walks you through setting up folder level tracking to simplify and automate email tracking, which improves end-user productivity and helps to drive positive customer engagement. For more information, visit http://www.microsoft.com/en-us/dynamics/crm-customer-center/default.aspx and http://go.microsoft.com/fwlink/?LinkId=394323

By Vocalcom

Best Practices for Engaging Your Customers on Twitter

Twitter was declared the world’s fastest-growing social platform according to a recent infographic from Media Bistro. In fact, the site reportedly added 40 percent more active users between Q2 and Q4 of last year. It seems pretty clear that this platform is one you should be leveraging to establish responsive customer connections and communications in real-time to position your brand...
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