Folder Level Tracking in CRM Online 2015 Update 1

Folder Level Tracking in CRM Online 2015 Update 1

Folder Level Tracking in CRM Online 2015 Update 1

Tracking email activities is key to successful customer engagement, from sales to service. In this video, Jason Hui walks you through setting up folder level tracking to simplify and automate email tracking, which improves end-user productivity and helps to drive positive customer engagement. For more information, visit http://www.microsoft.com/en-us/dynamics/crm-customer-center/default.aspx and http://go.microsoft.com/fwlink/?LinkId=394323

By Vocalcom

Supporting Open CTI with a CRM Dialer

Business communication has long meant corresponding using standard desktop PCs; however, with advancements in virtualization and cloud-based functions, businesses are finding that it’s easier than ever before to go mobile, dealing with issues on their mobile phones and tablets. These advancements can do a great deal to assist the contact center. Contact centers around the world are currently leveraging the...
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