Forrester and the Age of the Customer: Our Employees' Perspective

Forrester and the Age of the Customer: Our Employees' Perspective

Forrester and the Age of the Customer: Our Employees' Perspective

The Age of the Customer is a time where customers have more power than ever before. This is an era that is massively changing the business and consumer world. Here, Forresterites describe what it's like to be a part of this big idea, how it impacts our work with our clients, and how it coincides with Forrester's spirit of collaboration.

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How Does Your Contact Center's Cloud Look?

Take a moment to observe how your contact center looks with and without the cloud. If you’re at a loss as to where your contact center falls on the cloud spectrum, consider first the potential disconnections happening in the use of your existing technology to accomplish business critical functions. For example, how satisfied are your virtual agents? Are they empowered...
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