Forrester Leadership Boards: A Member's View

Forrester Leadership Boards: A Member's View

Forrester Leadership Boards: A Member's View

Sue Hendricks, Vice President of Information Services at PMA Insurance Group, talks about the value she receives from Forrester's Application Development & Delivery Council, an exclusive Forrester Leadership Board peer group for exchanging next and best practices. To learn more about Forrester Leadership Board membership, please visit http://www.forrester.com/FLB/-/E-MPL41.

By Vocalcom

There's Only One Way to Knock Down Lengthy Call Center Wait Times

One of the more useful aspects of the troubled roll-out from the Affordable Care Act is that its rocky start has required organizations nationwide to re-assess their existing call center solutions and determine what they need to do in order to ensure that issues are addressed as efficiently as possible.   For MNsure, Minnesota’s new health insurance exchange, calls have...
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