Fred Studer delivers selling tips from a treadmill

Fred Studer delivers selling tips from a treadmill

Fred Studer delivers selling tips from a treadmill

Did you know that before customers even engage with you, they're already halfway through the purchasing decision process? Learn why it's time to pay attention the next time you see a head down and a device up - because that's a moment where you can make a connection.

By Vocalcom

PCI DSS Compliance Increasingly Important as Call Center Security Concerns Grow

The call center industry is certainly no stranger to security concerns. The thought alone of security going awry is distressing enough to keep any call center manager or decision-maker on his or her toes. This burdensome thought, however, can become a daily reality when your contact and customer service staffers are outsourced to countries overseas. Locations like Nicaragua and the...
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