Friday Fives: August 22, 2014

Friday Fives: August 22, 2014

Friday Fives: August 22, 2014

Google Small Business Community Advisors elaborate via video on the week's top questions. This week, Michael Johnston talks about the values of blogging and social media for your business. Join the Google Small Business Community: http://g.co/GSBC

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Part 3 - Turning Your Contact Center into More than Just a Cost Center

A mere few years ago, telephony-centric roadmap planning for the contact center primarily focused on proprietary hardware elements. However, as technology shifted to encompass integrated software suites, so too much contact center managers and decision makers shift their planning for similar integration. Contact centers plans of yesteryear need to be left on the cutting room floor as the industry lends...
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