Futurist Speaker: Agile Leadership to Grow Fast!

Futurist Speaker: Agile Leadership to Grow Fast!

Futurist Speaker: Agile Leadership to Grow Fast!

Clip from Patrick Dixon's keynote at the Sampo Liidrite Forum in Estonia on leading an agile and successful business. The business world changes so rapidly that business struggle to adapt. Having multiple business plans, forecasting risk managing a successful business. Being agile, lean, having flatter structures and enabling faster decision making. British Airways responded and implemented a new business plan to September 11 within 48 hours. Supply chain management and preparing for the future. Futurist keynote speaker, Patrick Dixon - author 15 books on global trends and Chairman of Global Change Ltd - is an international inspirational lecturer, and expert, on leadership, management, supply chain, innovation, trends analysis and business strategy. He has been ranked one of the 20 most influential business thinkers alive today (Thinkers 50). For more articles and videos please visit: http://www.globalchange.com Subscribe to Patrick's YouTube Channel: http://www.youtube.com/subscription_center?add_user=pjvdixon Google+ https://plus.google.com/PatrickDixonFuturist LinkedIn: http://uk.linkedin.com/in/patrickdixon Twitter: https://twitter.com/patrickdixon Facebook: https://www.facebook.com/drpatrickdixon

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4 Ways to Supercharge Contact Centers with Gamification

Employee motivation plays a large role in creating customer satisfaction. In contact centers, agents play an important role in delivering a quality customer experience and therefore need tools at their disposal for staying motivated and delivering their best. With the rising trend of gamification, agents can benefit from just that. Gamification is the practice of applying game thinking and activities...
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