Gambaran Keseluruhan Pengurusan Perkhidmatan Microsoft Dynamics CRM Spring '14

Gambaran Keseluruhan Pengurusan Perkhidmatan Microsoft Dynamics CRM Spring '14

Gambaran Keseluruhan Pengurusan Perkhidmatan Microsoft Dynamics CRM Spring '14

Dalam video pendek ini, ketahui cara anda boleh memberikan ejen khidmat pelanggan anda alat yang mereka perlukan dalam Microsoft Dynamics CRM. Lihat cara anda boleh menyediakan segala-galanya di satu tempat Pengurusan Perkhidmatan, termasuk SLA, kelayakan dan pemasa kira detik untuk penyelesaian kes. http://go.microsoft.com/fwlink/?LinkID=394323 http://www.CRMcustomercenter.com

By Vocalcom

Part 1 - 10 Quick, Need-to-Know Facts for Call Center Survival

Marshaling and making use of their call center’s resources is always at the top of any call executive’s mind. The day-to-day scheduling of call center agents, the timely answering of customer calls and the proper management of employee downtime, known as the “Intraday Management” of the call center, were the focus of questions put to call center executives to help...
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