Gartner & 1to1 Media Customer Experience Excellence Awards 2015

Gartner & 1to1 Media Customer Experience Excellence Awards 2015

Gartner & 1to1 Media Customer Experience Excellence Awards 2015

Winning is not everything but it sure is sweet. Here are 5 reasons to enter.

By Vocalcom

Exploring Automation in Customer Service

Oftentimes, it can seem that the most efficient and useful tools for contact center agents can also be the most frustrating for customers. When customers place phone calls to a contact center, they do so with the hope of speaking to a real, live attendant. But, as anyone who’s worked in this space knows, the number of agents to callers...
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