Gartner & 1to1 Media Customer Experience Excellence Awards 2015

Gartner & 1to1 Media Customer Experience Excellence Awards 2015

Gartner & 1to1 Media Customer Experience Excellence Awards 2015

Winning is not everything but it sure is sweet. Here are 5 reasons to enter.

By Vocalcom

E-mail Increasingly Important for Virtual Call Center Operations

E-mail is proving to be an important part of not just day-to-day tasks, but also virtual call center operations. Leveraging e-mail as a way to communicate, not just with personnel but also with customers, is a fantastic way to use 21st century communications. Through this practice, it’s possible to not only increase general customer interaction, but, perhaps more importantly, the...
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