GE Capital Analytics Cloud Success Story

GE Capital Analytics Cloud Success Story

GE Capital Analytics Cloud Success Story

GE Capital has shortened the cycle time on learning from information and taking action from months down to minutes and seconds using Salesforce Analytics Cloud.

By Vocalcom

The Importance of BYOD Security for Virtual Call Center Agents

As mobility rises in the customer service arena, call center managers need to keep both their mobile customers and employees satisfied with easy-to use, integrated solutions and applications. This is especially true in the case of the virtual call center, where the practice of bring-your-own-device (BYOD) continues to trend. Though this option opens up freedom for employees to work from...
View Full Article