Get Ready for Dreamforce '15

Get Ready for Dreamforce '15

Get Ready for Dreamforce '15

We gather from every corner of the globe. The greatest thinkers, innovators, and dreamers the world has to share. It’s been called many things. The annual Mecca for all things cloud computing. Cloud meets Mardi Gras. The biggest software event ever. A music festival for geeks. And there’s only one place to learn this fast, inspire so many, while giving so much. Dreamforce. Join us September 15 - 18, 2015 in San Francisco. Learn more and register today at http://dreamforce.com.

By Vocalcom

Giving Customer Service a Human Touch in Our Digital Age

In our digital age, customer service seems to be shifting constantly toward automation. Customers are saving time through self-service options such as IVR menus, finding answers on brand websites with FAQs, and, most recently, chatting with bots through messaging apps. Technology is indeed transforming the customer experience for greater efficiency, but what about the human touch? Certainly, there are still...
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