Get the right balance : Branding vs. Conversion in E-commerce

Get the right balance : Branding vs. Conversion in E-commerce

Get the right balance : Branding vs. Conversion in E-commerce

Get the right balance : Branding vs. Conversion in E-commerce Pieter Jongerius, Partner, Fabrique Netherlands Customer Festival 2014

By Vocalcom

At least 15 Percent of Customers Desire Online Assistance - Does Your Contact Center Give It to them?

There are many different options customers can take advantage of if they’re looking for that little extra service push. When it comes to finding the specific answers they’re looking for, there are more options than ever before for customers to use, regardless of where they’re located, such as in-store kiosks, automated responses and direct customer service applications on mobile devices....
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