Getting Dashboards to Display the Right Data

Getting Dashboards to Display the Right Data

Getting Dashboards to Display the Right Data

In this demo we'll download a set of dashboards from the AppExchange and then edit them to display exactly the information we need. We'll set the running user, check report filters, create dashboard filters, and check report visibility, all of which affect what data appears on dashboards. If you've ever had trouble getting your dashboards to display the correct data, this demo is for you!

By Vocalcom

Too Much Call Center Technology, Not Enough Time

Contact center managers are – understandably – on a never-ending hunt for the newest technology and latest trends in the customer service space. After all, customers are constantly changing their minds and communication preferences, oftentimes pinning you as the last person to know. Sometimes, it can feel as though there’s too much call center technology and simply not enough time...
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