Getting Started with Online Retail (Featuring Shopify)

Getting Started with Online Retail (Featuring Shopify)

Getting Started with Online Retail (Featuring Shopify)

According to Forrester, e-retail sales in the US are expected to grow 57% in the next few years. For small businesses, this represents an opportunity to get new customers or reach your existing ones in different ways. Shopify joined the Google Small Business Community on February 26 at 1 PM PT to discuss how you can expand your business by getting started with online retail. Join the Google Small Business Community: http://g.co/gsbc

By Vocalcom

5 Tips for Achieving First Contact Resolution

While technology fuels a constant evolution in customer service practices, certain customer priorities do not change: A need for quick and in-depth service. For this reason, first contact resolution, or FCR, remains a critical metric for contact centers to monitor. According to the Customer Experience Executive Report by CCW Digital, 70% of customers consider FCR the most important factor when...
View Full Article