Getting Started with SAP Cloud Appliance Library: Configuring your SAP CAL Account

Getting Started with SAP Cloud Appliance Library: Configuring your SAP CAL Account

Getting Started with SAP Cloud Appliance Library: Configuring your SAP CAL Account

Welcome to the eLearning videos on SAP Cloud Appliance Library (SAP CAL). In this video, we will show you how-to: (1) create your SAP Service ID user account to login to SAP CAL – you may also use your existing SAP Store account or SCN account, (2) login to SAP CAL for the first time and (3) configure your AWS and Azure accounts within SAP CAL. SAP CAL is the easiest and fastest way to consume SAP on-premise apps in the cloud. It enables you to instantly deploy your SAP apps in the cloud (within minutes) and provides access to a centralized cloud repository of pre-configured SAP solutions. SAP CAL Landing Page: https://cal.sap.com

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The Call Center Manager's Role in Handling Customer Complaints

Customer complaints and problems, service agents are trained and empowered to solve most them on their own using business rules that are preset in a company’s call center software. There are some service recovery situations, however, in which the conversation needs to be escalated to a manager. The manager has three key responsibilities during an escalated call: 1.       Satisfy the...
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