Ginger Rogers, the Slinky, and Black Holes: Tips on Delivering and Selling UX

Ginger Rogers, the Slinky, and Black Holes: Tips on Delivering and Selling UX

Ginger Rogers, the Slinky, and Black Holes: Tips on Delivering and Selling UX

Scott Plewes, VP User Experience at Macadamian, presents “Slinkies, Black Holes, and Ginger Rogers: Tips on Buying, Selling, and Delivering Exceptional UX Design” outlining how product owners, project managers, and UX designers can work together effectively to get great products out the door. Visit us at www.macadamian.com

By Vocalcom

7 Tips for Improving Service Quality Management

When brands seek to refine their customer engagement strategy, a critical aspect is ensuring that contact center customer service operations are running smoothly. To achieve this, it is necessary to assess not only individual agent performance but also the quality management practices in place. Here are seven tips for improving service quality management in the contact center. Encourage agent feedback....
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