Google Glass Demo - DiscoverSimple Assist

Google Glass Demo - DiscoverSimple Assist

Google Glass Demo - DiscoverSimple Assist

This demo uses the latest smart glass like Google Glass to enable a hands-free laptop repair scenario powered by SAP API management and SAP Gateway with connectivity through Cloud to SAP systems (like SAP business suite) to retrieve laptop details, repair steps, parts inventory and order missing parts real-time. The app also displays the powerful 3D laptop model with repair instructions and parts inventory level. SAP API Management makes digital access simple, scalable and secure, so customers can share digital assets and processes beyond traditional applications and websites. The SAP Gateway technology enables development of innovative solutions with "Anywhere World Class UX" on cutting edge devices and can seamlessly provide APIs via the SAP API management solution. This demo app was jointly developed by SAP and partner Quantilus.

By Vocalcom

Mastering the Art of Routing for Contact Center Success

When it comes to certain factors that could make or break your call center, routing should be one of the first to come to mind. Routing within the call center is a huge part of what makes a customer’s call center experience productive and efficient. If calls don’t go through to the right agent, your customer won’t stay on the...
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