Google+ Hangout: Organizational Adoption and Accountability

Google+ Hangout: Organizational Adoption and Accountability

Google+ Hangout: Organizational Adoption and Accountability

Join the CX Experts as they discuss Organizational Adoption and Accountability.  Topics will include Organizational Maturity, Reward / Recognition, and the Remote Workforce.

By Vocalcom

Personalizing the Customer Relationship through your Call Center Application

Amazon defined the true meaning of personalization nearly two decades ago when it started making product suggestions to customers and site visitors based on their past behavior. Since then, most companies have tried in some way to incorporate personalization into their customer experience. As a journey rather than a destination, achieving this is a work in progress. However, successful personalization...
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