Google+ Hangout: VOC Insight & Understanding

Google+ Hangout: VOC Insight & Understanding

Google+ Hangout: VOC Insight & Understanding

Join the CX Experts as they discuss VOC, Customer Insights, and Customer Understanding.  Topics will include leading-edge approaches, common pitfalls, and emerging trends.

By Vocalcom

Keeping Up with Customers through Social Customer Service

Technology has changed the way we communicate, as nowadays we connect on channels that did not even exist ten years ago across numerous, equally novel, electronic devices. In this era of constant connectivity, people have grown used to demanding and expecting faster communication—quick questions and even quicker answers. With the rise of social media sites, customer service has been completely...
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