Google+ Hangout: VOC Insight & Understanding

Google+ Hangout: VOC Insight & Understanding

Google+ Hangout: VOC Insight & Understanding

Join the CX Experts as they discuss VOC, Customer Insights, and Customer Understanding.  Topics will include leading-edge approaches, common pitfalls, and emerging trends.

By Vocalcom

Linking Social Activity to Employee Engagement

The importance of employee engagement strategies cannot be understated. After all, 80 percent of employees say they are dissatisfied in some way with their jobs (and that likely includes someone on your staff). As employee retention and empowerment is one of the key aspects of running a successful cloud contact center, it behooves any organization to think outside the box...
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