Google+ Hangout with CX Experts: Metrics, Measurement, and ROI

Google+ Hangout with CX Experts: Metrics, Measurement, and ROI

Google+ Hangout with CX Experts: Metrics, Measurement, and ROI

We Hangout with our CX Experts the last Wednesday of each month at 12:00 pm ET for a conversation around one of the six core competencies of Customer Experience. Please join us by asking your question live in the comments portion of the Hangout or on Twitter with #CXPAHangout We will be joined this week by CX Experts: +Lynn Hunsaker  +Jim Rembach  +Andrew McInnes

By Vocalcom

Your Contact Center Agents Should Know the True Value of Social and Mobile

Empowered with the right call center software, your agents are invincible. When supported by the right solution, it’s as if each seat in your facility is being filled by a contact center superhero. Barriers continue to be broken with increasingly sophisticated technology, and it is imperative that your agents grow alongside this. You could have the most advanced solution on...
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