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Google+ Hangout with the CX Experts: Customer-Centirc Culture

Google+ Hangout with the CX Experts: Customer-Centirc Culture

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Google+ Hangout with the CX Experts: Customer-Centirc Culture

Join the CX Experts as they discuss Customer-Centric Culture.  The discussion will focus on creating / nurturing culture within an organization, and additionally, the practices and standards that encourage all employees to focus on delivering outstanding customer experiences.

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Delivering the Optimal Customer Experience

Posted in : Customer Experience May 6 2015
Some people may think that customer service and customer experience are essentially the same. In truth, customer service focuses on delivering support to a customer, whereas customer experience considers the perspective of the customer—what it actually feels like to be on the receiving end of support. Customer experience is increasingly becoming a priority for businesses, with Forrester Research reporting that...
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