Google+ Hangout with the CX Experts: Customer-Centirc Culture

Google+ Hangout with the CX Experts: Customer-Centirc Culture

Google+ Hangout with the CX Experts: Customer-Centirc Culture

Join the CX Experts as they discuss Customer-Centric Culture.  The discussion will focus on creating / nurturing culture within an organization, and additionally, the practices and standards that encourage all employees to focus on delivering outstanding customer experiences.

By Vocalcom

Five Ways to Accommodate Diversifying Employee Needs

We live in a diverse society today. Building a call center that is as diverse as your customer base can improve many aspects of your business, including morale, creative thinking, teamwork and respect. A commitment to diversity, however, requires successfully managing it. How are companies meeting the diverse needs of their employees today? Here are some ideas you can incorporate:...
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