Google+ Hangout with the CX Experts: Customer-Centirc Culture

Google+ Hangout with the CX Experts: Customer-Centirc Culture

Google+ Hangout with the CX Experts: Customer-Centirc Culture

Join the CX Experts as they discuss Customer-Centric Culture.  The discussion will focus on creating / nurturing culture within an organization, and additionally, the practices and standards that encourage all employees to focus on delivering outstanding customer experiences.

By Vocalcom

Delivering the Optimal Customer Experience

Some people may think that customer service and customer experience are essentially the same. In truth, customer service focuses on delivering support to a customer, whereas customer experience considers the perspective of the customer—what it actually feels like to be on the receiving end of support. Customer experience is increasingly becoming a priority for businesses, with Forrester Research reporting that...
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