Google+ Hangout with the CX Experts: CX Strategy

Google+ Hangout with the CX Experts:  CX Strategy

Google+ Hangout with the CX Experts: CX Strategy

We Hangout with our CX Experts the last Wednesday of each month at 12:00 pm ET for a conversation around one of the six core competencies of Customer Experience. Please join us by asking your question live in the comments portion of the Hangout or on Twitter with #CXPAHangout This month we'll be joined by: +Erich Dietz , InMoment +Jim Rembach , Beyond Morale +Tabitha Dunn , Citrix Systems And Facilitator - Drew Hall, CXPA

By Vocalcom

Your Customers are Moving Fast...Are You Keeping Up?

Ten years ago, there was a different generation of disgruntled customers. Back then, you would merely shake your head at the client who confronted your salespeople and move on to your next customer in hopes that the end result would be better. Fast forward a decade later and now that disgruntled customer can do more harm to your business than...
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